“Last week I called Comcast and requested that they downgrade my cable television service from the Digital Classic package to broadcast channels only. This is a rather fun conversation to have with the Comcast folks. Their procedure seems to require that they escalate the call at least twice to give a couple of supervisors a chance to talk the caller out of this decision. Despite their efforts, I prevailed and the service has been downgraded. This downgrade will save us about $50/mo.” William Grady, October 2008
When I wrote that in October 2008, I thought that I was downgrading my cable forever.
